UMass CESL promotes learning for life-long, engaged citizenship, partnering with communities on and off campus to work collectively for a more just society.

UMass Civic Engagement & Service-Learning Information Technology Specialist

UMass Civic Engagement and Service-Learning is looking to hire an Information Technology Specialist for next fall. Please send an email to to apply.



Provide technical support and develop IT resources for CESL office and staff. Assist staff with software, web platforms, and the use of office technology.

§  Deliver outstanding technological support in-person and via email.

§  Provide basic troubleshooting support for office PCs, Macs, printers, and other technologies.

§  Support and troubleshoot office software such as: Windows 7, Mac OSX, Microsoft Outlook, Google Chrome, Mozilla Firefox, Google Apps for Education, Remote Desktop Connection, Adobe Acrobat, Adobe Photoshop, Microsoft Office (including Publisher), Android OS, iOS, Pidgin, Flickr, and Mailchimp.

§  Support programmatic outreach and data management through design, use, and maintenance of, editable PDF forms, Microsoft Excel, and Drupal webforms.

§  Manage CESL Drupal website, including: adding, moderating, and updating content; building and managing webforms; administering accounts; requesting appropriate modules; and training staff.

§  Research updates to office technologies and share pertinent information with CESL staff.

§  Install, update, and recommend software packages on office computers.

§  Administer CESL web accounts, including updating passwords, managing access, and familiarizing staff with use.



§  Undergraduate student pursuing a minimum of 12 credits at UMass.

§  Friendly, patient personality, excellent written and verbal communication skills, and ability to clearly explain step-by-step procedures.

§  Experience working on both Windows and Mac operating systems, excellent computer troubleshooting skills, working knowledge of the Internet and web design principles, and an interest in keeping current with new uses of technology for communication and collaboration. Familiarity with OIT services on campus a plus.

§  Ability to work as part of a team with staff and student assistants.

§  Expert knowledge of software applications, including Drupal, is helpful, but not required. If you can learn software quickly and enjoy teaching others, we're interested in talking to you.

§  Ability to get to the root cause of issues quickly and quick at adapting to issues one has not seen previously.


Working Conditions: 

§  Hours: must be available 10 hours per week. during our hours of operation: 9:00 a.m. and 5:00 p.m. Monday through Friday and occasional weekend hours for updates when computers are not in use, during Fall and Spring semester.